Customer Service Information

Contact us for general inquiries or after-sales service regarding product features,
installation, content, or technical issues

๐Ÿ“ž Main number : 82)70-4279-1973

Operating hours - Weekdays 10:00 ~ 17:00 (excluding public holidays)

๐Ÿ“ง Email : contact@kiumtech.com

๐Ÿ–ฅ๏ธ Remote Support

Expert engineer performs remote product diagnostics.
Content errors, touch/motion recognition issues, network configuration problems, etc.

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Visit our showroom to try the product firsthand.
Available for hands-on experience at partner showrooms in Korea and Japan.

  • Prior booking required for demos and visits
  • Group visits and briefings available

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FAQ

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ExerBrain is an XR-based integrated solution for seniors, used in a variety of public and private care settings, including senior welfare centers, day and night care centers, and nursing facilities.

Content covers cognitive areas such as memory, language, and attention, as well as physical activities and interactive event. It is designed based on expert consultation in neuroscience, exercise physiology, and senior welfare. Provides content repeatedly validated in real care settings, developed to enhance cognitive and physical functions.

Yes, new content and features are updated yearly with notifications via website and email.

The product meets public institution quality standards, having passed in-house testing and registered on the Public Procurement Serviceโ€™s Nara Marketplace. Provides 1-year free warranty and remote maintenance for stable operation after installation

The content and interface are designed based on real seniorsโ€™ feedback and usability, ensuring even those with cognitive decline can use it easily.

Manuals and schedules detail each contentโ€™s purpose, use, and difficulty. Designed for easy on-site use without extra training.

We provide space assessment before installation, operator guides, content manuals, and phone and remote support for any inquiries during operation. Based on real-world cases, we ensure you receive support so you never feel overwhelmed.

Installation requires a ceiling height of at least 2.3m and a wall width of at least 3.5m. We offer customized guidance through on-site assessment before installation.

We offer flexible proposals to fit your budget and provide customized quotes after consultation.